Ordering

You can now place your order:

• Online
• By email - sales@allwag.co.uk
• By telephone - 01621 890290
• By fax - 01621 891119
• In person - by appointment to guarantee we are available to greet you

You will need to have decided on the following:

• The product/s you want to order
• What colour product you would like?
• How many you want?
• When you want them for?
• How you would like them branded?
• If printed, in how many colours?

Do you have your artwork ready or know what you what you want branded on them? If so, you are ready to go......

Simply follow these steps to order online

1 - Search for products online
Visit our website and find the products you are interested in. You can SEARCH for specific products or use our left hand side Product Directory for easy navigation. Why not visit our 'New Products' or make sure you have viewed this month's Special offers to get the best deal!

2 - Add products to Shopping Basket
Add all required products with the correct quantities to the shopping basket remembering to make sure that you have picked the right price for the relevant branding options i.e. 2 colour print, embroidery etc

Once you have selected all of the product/s you wish to order, you can proceed to the checkout.

3 - Checkout
Click on checkout or confirm price if you need a quotation before going ahead with the order.

Existing Customers
If you are an existing customer, log in using your user name and password. If you have forgotten your username & password please click on forgot your password? e-mail or call us immediately.

New Customers
If you are a new customer, you can sign up as a New Customer (you will operate on a pro-forma basis for your first order).

4 - Artwork
Attach your artwork which will need to be created in Adobe Illustrator .eps file format (text converted to curves or outlines) - please note if you do not have your artwork at this point you can add information to the customers notes section and forward it at a later stage.

Click for more info on artwork

5 - Payment
Existing customers that have had their account application approved have the option to either be invoiced using their 30 day credit account or pay via our online secure HSBC Credit Card payment system. New customers will be processed on a pro-forma basis giving them the option to pay either by invoice before the goods are despatched or pay via our online secure HSBC Credit Card payment system. All Credit card payments incur a 2.4% convenience charge.

Confirmed orders...

Click on Buy to process your order. We will then email or fax you an order acknowledgement detailing your order and all costs. This must be checked carefully, signed & faxed back to us ASAP. Once we have received your signed order acknowledgement & artwork, we will proceed with your order.

Production of proof

Once we have checked your artwork to ensure it will produce the best possible quality imprint on the item ordered, you will receive a paper proof by email or fax. This too needs to be checked and confirmation given for us to proceed. At this time we will be able to confirm a delivery date.

Order in production

We will give you regular updates on your order, which you will also be able to view through our existing customer section of our Website.

Shipping to UK mainland

Once your order has been despatched you will receive an email to inform you of that fact, to allow you to make the necessary arrangements for the delivery.

Invoice

You will then receive your VAT Invoice together with a Customer Survey which we would be grateful if you could complete and return to us to allow us to continually develop our products and services

Additional Order Information

Additional charges

All of the prices shown on our website are given as a price guide and are subject to sight of artwork before confirmation. Please feel free to ask us to confirm price before proceeding with your order or complete the Online quote form for products or prices not given.

We aim to give discounts on printed promotional products and corporate clothing for large orders or to registered charities.

Please note that the following charges apply to every order:

• Possible overs and unders as detailed in our Terms and conditions
• Screen origination is charged on each new order at £35.00 per item. Each colour print, item & design requires a new screen.
• For embroidery, a jacquard will need to be created. Cost on sight of artwork based on stitch count.
• For orders required in less than 7 working days – an express surcharge of £35.00 will be added to your order and is subject to factory availability.
• All orders are subject to carriage at cost
• All prices are subject to VAT

Lead times

Normal delivery time is 10-15 working days from receipt of artwork. We do not start counting the lead-time until the factory has checked your artwork and you have signed a paper proof and it has been received back by us & acknowledged.

Delivery

We can deliver to any UK mainland addresses - for outside this area, please contact us for a shipping quote

Express service - 7 working days

Save time and money by viewing our selection of our most popular products online. These products can be ready for despatch within 7 working days from receipt of approved artwork. That means that once the factory has checked your artwork and you have returned the signed paper proof, you can start counting down the 7 working days.

Many items on our Website are available as Express products, however the following should be noted.

• The Express lead-time does not include transit time.
• In the main, only products printed 1 colour can be offered on our Express service